Hoofdstuk 7: Results and benchmarking
Wat zijn results?
Wat is benchmarking?
Model 53 Drucker, P. 1954 Management By Objectives
Model 54 Henderson, B. 1968 BCG-Matrix
Model 55 General Electric/McKinsey 1971 GE/McKinsey-Matrix
Model 56 Porter, M. 1985 Value Chain
Model 57 Birkigt, K. & Stadler, M. 1986 Identity and image
Model 58 Hammer, M. 1990 Business Process Management
Model 59 Kaplan, R. & Norton, D. 1992 Balanced Scorecard
Model 60 Owyang, J. 2010 Social Media ROI